Regulr sends a one-tap sentiment check after visits. Happy customers get routed to Google Reviews. Unhappy ones share private feedback before it ever hits the internet.
After a visit, Regulr sends an RCS message with four sentiment pills. One tap from the customer tells you everything. The routing happens instantly:
Happy customers are immediately prompted to leave a public review while the positive feeling is fresh.
Solid experience tracked. No action needed. Contributes to your satisfaction baseline.
Follow-up asks what went wrong. Feedback goes to you privately. Never hits Google. You get a chance to make it right.
Positive sentiment path
Negative sentiment path
How was dinner last night?
Sorry to hear that. What could we do better? Your feedback goes straight to the manager.
Not immediately after checkout when they are walking to their car. Not 3 days later when they have forgotten. The AI picks the perfect window based on when they visited.
Dinner (6pm+)
Ask: Next morning at 10am
They've had time to reflect. Morning is when people check messages thoughtfully.
Lunch (11am-2pm)
Ask: 90 minutes later
The meal is fresh. They're back at their desk, phone in hand.
Weekend brunch
Ask: Sunday evening
Weekend visitors are relaxed. Sunday evening is high-engagement for reviews.
Nobody wants a survey after every visit. Regulr is configurable: ask every 4th visit (default), skip the first visit entirely, and only send when positive satisfaction signals are detected. The result is a review request that feels natural, not naggy.
Configurable frequency
Default: every 4th visit. Adjust to match your business.
Skip first visits
New customers get settled first. Reviews come from people who know you.
RCS with SMS fallback
Rich interactive pills on Android. Clean numbered options on everything else.
Google Review link auto-configured
Set your Google Business URL once. Review requests link directly.
Negative feedback stays private
For every customer who complains publicly, 26 others just leave. Catch them first.
0x
more silent leavers than vocal complainers (TARP)
0%
open rate for RCS/SMS sentiment checks
0%
of negative feedback caught before going public
0-5x
more Google reviews within 90 days
+49%
more revenue per seat
A half-star improvement on Google makes a restaurant 30-49% more likely to fill every seat during peak hours (ReviewTrackers).
94%
check reviews before visiting
Nearly every potential customer reads your Google reviews before deciding to visit. Your star rating is your first impression before they walk through the door.
26x
more silent leavers than complainers
For every negative review you see, 26 unhappy customers left without saying anything (TARP). Regulr catches them privately before they hit Google.
A local business with 50 Google reviews at 4.2 stars vs 4.7 stars:
4.2 stars
Mixed reviews visible. Negative ones prominently featured. Potential customers hesitate.
4.7 stars
Overwhelmingly positive. Negative feedback caught privately. Potential customers book without hesitation.
The difference between these two ratings can represent $50K-$200K in annual revenue for a single location.
One tap from the customer. Positive goes to Google. Negative goes to you. Reviews grow while problems get caught early.
15-minute setup. No credit card required.
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