Regulr uses your POS to ask only the guests likely to be glad they came, and never more than every fourth visit. A single tap sends the happy ones to Google. The unhappy few reach you privately, before anything goes public.
When your POS signals a good visit, Regulr sends a quick message with four faces to tap. One tap tells you everything, and the routing happens instantly:
Happy customers are immediately prompted to leave a public review while the positive feeling is fresh.
Solid experience tracked. No action needed. Contributes to your satisfaction baseline.
Follow-up asks what went wrong. Feedback goes to you privately. Never hits Google. You get a chance to make it right.
Positive sentiment path
Negative sentiment path
How was dinner last night?
Sorry to hear that. What could we do better? Your feedback goes straight to the manager.
Not immediately after checkout when they are walking to their car. Not 3 days later when they have forgotten. The AI picks the perfect window based on when they visited.
Dinner (6pm+)
Ask: Next morning at 10am
They've had time to reflect. Morning is when people check messages thoughtfully.
Lunch (11am-2pm)
Ask: 90 minutes later
The meal is fresh. They're back at their desk, phone in hand.
Weekend brunch
Ask: Sunday evening
Weekend visitors are relaxed. Sunday evening is high-engagement for reviews.
Nobody wants a survey after every visit. Regulr is configurable: ask every 4th visit (default), skip the first visit entirely, and only send when positive satisfaction signals are detected. The result is a review request that feels natural, not naggy.
Configurable frequency
Default: every 4th visit. Adjust to match your business.
Skip first visits
New customers get settled first. Reviews come from people who know you.
RCS with SMS fallback
Rich interactive pills on Android. Clean numbered options on everything else.
Google Review link auto-configured
Set your Google Business URL once. Review requests link directly.
Negative feedback stays private
For every customer who complains publicly, 26 others just leave. Catch them first.
Reviews are the output. The read underneath is the asset. Because every ask is tied to a real visit in your POS, each response is a timestamped data point. Watch satisfaction trend week over week, and because Regulr knows when each guest came in, see exactly which days and shifts are delighting people, or quietly slipping.
An always-on satisfaction baseline
Every tap rolls into a trend you can watch, not just the handful who post publicly.
Pinpoint exactly when
Each response is stamped to a real POS visit, so you read satisfaction by day, shift, and hour.
Catch the dip early
A run of quiet meh taps on a slow Tuesday is a warning weeks before your public rating ever moves.
Satisfaction read
Last 8 weeks
92%
+6 ptshappy or betterBy day of week
Tue dips0x
more silent leavers than vocal complainers (TARP)
0%
open rate for RCS/SMS sentiment checks
0%
of negative feedback caught before going public
0-5x
more Google reviews within 90 days
+49%
more revenue per seat
A half-star improvement on Google makes a restaurant 30-49% more likely to fill every seat during peak hours (ReviewTrackers).
94%
check reviews before visiting
Nearly every potential customer reads your Google reviews before deciding to visit. Your star rating is your first impression before they walk through the door.
26x
more silent leavers than complainers
For every negative review you see, 26 unhappy customers left without saying anything (TARP). Regulr catches them privately before they hit Google.
A local business with 50 Google reviews at 4.2 stars vs 4.7 stars:
4.2 stars
Mixed reviews visible. Negative ones prominently featured. Potential customers hesitate.
4.7 stars
Overwhelmingly positive. Negative feedback caught privately. Potential customers book without hesitation.
The difference between these two ratings can represent $50K-$200K in annual revenue for a single location.
One tap from the customer. Positive goes to Google. Negative goes to you. Reviews grow while problems get caught early.
Two-minute application · reviewed within 48 hours
Explore more features