The retention engine for pickleball complexes

Pack your courts.
Fill every league.
Turn play into food and drinks.

Regulr connects to your court system and your F&B POS, captures players onto your list, and runs personalized marketing on autopilot. The result is members who play more often, stay for food and drinks after their reservation, and fill your leagues, tournaments, and clinics.

1:1personalized to every customer
100%automated, zero manual work
15 minto set up

The problem

Your players love you.
Then they peel off at game point.

Not because the courts were bad. Because the reservation ended, the partner had to grab a kid, and nobody asked them to stay for a beer. The data is brutal:

1,200+

new pickleball facilities opened in the past 2 years. The shakeout has started.

5%

retention lift can boost a complex's profits up to 95%

$0

what the average complex spends on personalized retention today

But there's a deeper problem

The channels you've always
used are decaying.

Every year, the channels you rely on cost more and reach less. Email opens are sliding. Instagram organic reach has collapsed. SMS carriers filter aggressively and customers opt out. Then there are wallet passes.

Email

21%

avg open rate

Down ~2% per year, more inbox tabs every cycle

Instagram

~1.5%

organic reach

Cratered from 4–7% five years ago

SMS

$0.015

per message + rising

Carrier filtering, A2P fees, opt-out fatigue

Wallet Push

$0.00

per message

100% delivery. No filter. No opt-out wear.

Wallet passes are the same tech behind an airline boarding pass or a Starbucks card. Lives in Apple or Google Wallet, sends push notifications straight to the lock screen. No spam folder, no app to install. Downloads instantly.

The answer

How Regulr works in 4 steps.

01

Capture

Reservations into known players

02

Retain

Personalized 1:1 messages

03

Deliver

Wallet push, free and instant

04

Grow

Google and Yelp reviews

Step 1: Capture

Turn every reservation into a
known player.

QR on the court fence. NFC at the check-in kiosk. A 15-second branded quiz “what's your DUPR?”. A free clinic pass, early access to the next league, or a drink on the house. Phone captured, wallet pass on their phone, before they hit their first dink.

Scan at the court

QR at the court, NFC at check-in

Quick quiz

DUPR or beginner? 15 seconds

Personalized offer

Free clinic, league spot, first drink

Share phone

One field, auto-formatted

Wallet Pass

Apple or Google Wallet, instant

15–28% of court reservations convert to known players

Step 2: Retain

POS data in.
Personalized marketing out.

Regulr connects to your court system (CourtReserve, Spark, Playtomic) and your F&B POS (Toast, Square), learns who plays what level, when, with whom, and writes messages in your complex's voice. The 3.5 players hear about the new ladder. The drop-in crowd gets Tuesday off-peak openings. No batch blasts, no generic membership spam.

Learns each player's DUPR, partners, and play cadence

Writes in your voice, not generic membership templates

Picks the right channel, time, and play moment for each person

Bridges CourtReserve/Spark and Toast/Square (the two systems that never talk)

R

Riley

Dink Club · 3.5 player

Riley — Tuesday 2pm has 2 open spots at 3.5–3.75. Last week's round robin was 7 of your level, all picked from your DUPR cohort. First hour's on us.

Off-peak fill: 3.5 DUPR, plays Tue/Thu, courts open

A

Alex

Dink Club · League regular

Alex, ladder starts Thursday. You jumped from 3.25 → 3.5 last month, there's a spot in the next bracket if you want it.

DUPR progression + bracket fit, completed last 4 ladders

S

Sam

Dink Club · Drop-in fading

Sam, it's been 3 weeks. The new Joola Perseus demos are in. Free demo round Sunday afternoon if you want to swing one.

Win-back: drop-in player, last visit 21d ago, paddle-curious

3 players, 3 totally different messages, all written by Regulr from court + POS data

Your cockpit

Your dashboard runs the complex.
You approve or set to autopilot.

Walk in Monday. Here's what shipped over the weekend.

Sends that went out on autopilot. Drafts waiting for approval. What needs you next. You decide how hands-on you want to be.

app.regulr.ai/dashboard/today
Search⌘K

Today

Good morning, Marcus

5 things shipped while you were closed · 8 need a look

Visits this week

847

+12%

Attributed revenue

$2,847

+34%

At-risk customers

12

−3

New regulars

46

+8

Next 5 actions

Auto-prioritized by Regulr
Win-back

12 at-risk customers ready to message

Sarah K. + 11 others · last visit 42d avg · 73% historical recapture in your vertical

Approve

8 messages need a look before they send at 4pm

Daily queue · SMS (3), RCS (4), wallet push (1) · all in brand voice

Reward

Marcus Reyes just hit 25 visits · free entrée unlocked

Auto-sent at 6:14am · he tapped 'claim' from the wallet push

Just now in your business

2mElena T. tapped redeem on her wallet pass · $14.80 spent · attributed
18mNew regular: Jordan W., 3rd visit this week · auto-segmented to Active
1hDaily strategy refresh: Engine added 4 win-back targets for this evening
DC

DINK CLUB

DENVER · CO

PLAYER

Member

Riley Kim

Member since Feb '25 · Top 10% all-time

Year

47visits

DUPR

3.75

This week

Free court hour

Use by Sun

DC · 0047 · RK

Built in your colors. Lives on every customer's phone. Updates push in real time.

Lock screen

Live

CB

Dink Club

now

Riley, court 7 wraps in 5 min. Two-for-one IPA flight if you head to the bar before close-out.

A new push every time something matters. Free, instant, no spam folder.

Step 3: Deliver

Always on their phone.
Never in their spam.

Every player you capture gets a branded wallet pass for your complex. Your colors, your logo, your voice. It installs in Apple or Google Wallet, the apps already on every phone, no download required. Push notifications are free, instant, and land right on the lock screen. Right now, zero other pickleball complexes can do this. That's the cheat code.

$0.00

per push

vs $0.015 SMS

96%

keep their pass

at 30 days

100%

deliverability

no spam filters

Updates in real time

Your brand, your voice

iPhone + Android

No app to install

Try it now.

Add a sample wallet pass and get 4 real push notifications in under 45 seconds. Win-back, frequency, smart attach, event fill. The same 4 tactics Regulr runs for pickleball clubs.

Open the demo

Works on iPhone. Apple Wallet only for now.

Step 4: Grow

Turn great matches
into Google 5-stars and DUPR shoutouts.

Google is where new players find you. Yelp is where the traveling-pickler crowd lands. Most complexes leave both to luck. After a good session, Regulr identifies happy players from court + POS signals (repeat reservation, bigger F&B ticket, completed match) and sends a one-tap review request.

The right channel, sent at the exact right moment, while the win is still fresh.

Without Regulr

2–3

reviews/month

With Regulr

15–25

reviews/month

Higher Google rank pulls in the traveling-pickler crowd

1 extra star on Yelp drives 5–9% more revenue (Harvard Business School)

Google reviews are the #1 thing new players check before booking

Court confirms a session

Reservation finished, match logged. We know they played.

Regulr scores satisfaction

Repeat player? Stayed for F&B? Brought a partner? Strong signal.

Timed nudge

Sent at the exact right moment, while the experience is fresh

One tap to post

Direct link to Google, Yelp, Tripadvisor

2 hours ago

Best indoor courts in the metro. 21 courts, great surface, the booking system actually works. Round robin nights are stacked and the bar after is unreal.

Riley K. · Google · 5

5 hours ago

The clinic with Coach J leveled me up. Went from 3.0 to 3.5 in 6 weeks. Great food, great vibe, my whole league hangs here now.

Alex P. · Yelp · 5

Loyalty, your way

Build a loyalty program. Or don't.
Either way, it just works.

Some complexes run unlimited-play memberships. Some run punch cards for court hours. Some just want the wallet pass to do its job. Regulr supports all three. Set up in minutes, no rewrites.

New

Build a new program

Court-hour credits, tier ladders, DUPR milestones, birthday matches, league progression. Pick a template, tweak in the dashboard, live the same day. No code, no rebuild.

Bring your own

Integrate what you already have

Already running a Picklr-style membership, a CourtReserve membership, or a homegrown punch card? Regulr layers on top. Your rules and rewards, our reach and intelligence.

Lightweight

Skip the program entirely

Just want to capture customers and push messages? The wallet pass works without points. Add a program later when you're ready, or never.

Whichever path you pick, your customers get the same branded wallet pass. The program is just the rules on top.

Events

Fill events
on autopilot.

Pickleball complexes live on the event calendar. Ladders, round robins, tournaments, clinics, demo days, glow-ball nights, corporate buyouts. Regulr automatically pulls new events from your website, learns which level plays which event, and pushes the right invite at the right time. The bracket fills before registration opens.

Ladders, round robins, tournaments

Push to every player at the right DUPR level the moment registration opens. Brackets fill before you post on Instagram. Late drops auto-refilled from the waitlist.

Clinics & lessons

$50–$150 per seat, the highest-margin programming you sell. Auto-invite the right level players the week before. Clinics that used to limp full now sell out.

Corporate buyouts & parties

Group bookings are up to a third of revenue at the top complexes. Capture every player at every corporate event — they become next month's recurring league.

Off-peak fills

Tuesday 2pm courts wide open? Push to the work-from-home picklers in your list. Empty becomes full, $0 in marketing spend, no Instagram post needed.

Signature plays

Two plays only your courts can run.

A Play is a pre-built retention playbook Regulr runs to make you more money. These two fire straight off your court system, turning the last minutes of a reservation and a just-opened court into revenue.

The moment

The last five minutes of every court reservation.

Court-to-Table

Play-and-leave is where the unit economics break. The moment your court system says a reservation is ending, Regulr sends a personalized invite to the bar, and the 90-minute booking becomes a three-hour visit.

The money+$25-35 F&B per head

The moment

The second a court cancels or a peak slot goes unbooked.

Last-Minute Court Fill

An empty 6pm court earns nothing, and once the hour passes the slot is gone for good. The instant a reservation cancels, Regulr pushes the nearest regulars who would actually take it, and fills the court before it expires.

The moneyRecovered court revenue

Results

The scoreboard speaks for itself.

Based on retention benchmarks across multi-court pickleball complexes and eatertainment venues.

+0%

Court Frequency

Players book more often

+0%

F&B Attach Rate

Players stay for food and drinks

0x

Player LTV

Every regular worth more over time

+0%

Google / Yelp reviews

More ratings every month

Pricing

Run a 2-month pilot.

We're onboarding pilot complexes only right now. Everything included, no per-message fees, founder-led setup.

2-Month Complex Pilot

$499total

60 days, everything included, cancel anytime

Unlimited Regulr campaigns

Unlimited wallet push notifications

QR / NFC capture system + custom DUPR quiz

Player wallet pass, your brand

Court system + POS bridge (CourtReserve, Spark, Toast, Square)

End-of-session F&B push automation

Pickleball-native voice (DUPR, leagues, clinics)

Google & Yelp review engine

Founder-led onboarding

Apply for a Pilot

Pilot program. Reviewed within 48 hours.

Inside the pilot

60 days of Regulr, fully set up

Founder-led onboarding, no handoffs

Weekly check-ins on what's working

Built around your next ladder or tournament launch

How it works

01

Apply. Reply to an email, 2 minutes.

02

Game with the founder. 20-minute fit call (paddles optional).

03

Launch. We build your setup and run it for 60 days.

Built to compound

Every month, your list gets bigger.
Every push, the engine gets smarter.

Other marketing fades the day you stop paying. Regulr does the opposite. Every player captured, every match logged, every F&B ticket tracked, it all stacks. Your list never degrades. The engine never stops learning.

Month 1

0

First captures

Month 6

0

Cadence is set

Month 12

0

Engine is dialed

Month 24

0

Compounding

Illustrative growth for a multi-court complex capturing 250–400 players a month at typical reservation volume.

Your list never degrades

Wallet passes have 96% retention at 30 days. Players don't unsubscribe, the inbox doesn't bury them, the carrier doesn't filter them. Every player you capture stays captured.

Every push makes it smarter

Every send teaches the engine who responds to what. 3.5 ladder crowd, off-peak drop-ins, league regulars, F&B converters, paddle obsessives. Month 12 messaging beats month 1 by a mile.

Your moat compounds

Twelve months of capture, segmentation, and DUPR-cohort refinement is a moat no new complex down the highway can match by opening with a clean Instagram. The longer you run, the harder you are to catch.

FAQ

Pickleball complex questions.

Stop losing the players
who already walked in.

Set up in 15 minutes. First captured customers within a week.
No contract. No per-message fees. Just more players on your courts and at your bar.