The retention engine for indie cafés

Pack your morning rush.
Sell out every bean drop.
Fill every seasonal launch.

Regulr connects to your café POS, captures walk-ins onto your list, and runs personalized marketing on autopilot. The result is customers who come back more often, spend more per ticket, fill your seasonal launches and bean drops, and leave more 5-star reviews.

8:11

Tuesday, June 16

8:11

Daybreak Coffee

now

Jordan, your maple oat latte is back. First one is on us if you swing by before ten.

1:1personalized to every customer
100%automated, zero manual work
15 minto set up

The problem

Your regulars love you.
Then their habits change.

Not because the cortado got worse. Because they're working from home twice a week now, a new shop opened on their walk, and nobody reminded them you're still here. The data is brutal:

65–75%

of first-time café visitors don't return within 30 days

5%

retention lift can boost a café's profits up to 95%

$0

what the average indie café spends on retention marketing today

Marketing on autopilot

Marketing that runs itself, and knows exactly who to bring back.

It's a whole marketing team in one tool. It learns who your customers are, reaches each one the right way, and gets sharper with every sale.

01

Every cup becomes a regular you can reach

A tap at the counter turns an anonymous buyer into a known customer, with their order and a way to reach them. No clipboard, no app to download. So the morning rush stops being strangers and starts being a list that grows itself.

At the counter

+37 this week
M

Maya joined

Oat latte

Added
02

The right message, sent for you

Regulr learns what each customer orders, then writes and sends the right nudge automatically: win-backs, birthdays, slow-day fills. So the right regular gets the right reason to come back, and you never write a word.

Sending today

Auto
JJordanWin-back Sent
TTheoSlow-day fillQueued
03

A dashboard that knows your customers

See every regular, who's drifting away, what they order, and what each campaign earned you. So you catch someone slipping before they're gone, not months after.

CustomerUsualStatus
MayaOat latteRegular
TheoCortadoDrifting
SamCold brewNew
04

It gets sharper with every sale

Every visit teaches it what actually brings people back. Regulr shifts timing, offers, and wording toward what's working. So every month pulls a little harder than the last.

Return visits

+18%this quarter

05

A loyalty program, built in

Points and rewards your customers carry on their phone. No app, no plastic card to lose. So a free cup brings them back, not a discount that trains them to wait for one.

Loyalty

8 / 10
Free

2 more cups to a free 12oz

06

The wallet pass: your one free channel

A pass in Apple or Google Wallet is a line straight to the phone that you own: delivered every time, no per-message fees, no spam folder, nothing to install. So the channel you lean on most costs nothing and never gets filtered.

Daybreak Coffee

APPLE & GOOGLE WALLET

DELIVERED

Member

Jordan

The answer

How Regulr works in 4 steps.

01

Capture

Walk-ins into known customers

02

Retain

Personalized 1:1 messages

03

Deliver

Wallet push, free and instant

04

Grow

Google and Yelp reviews

Step 1: Capture

Turn every cup into a
known regular.

QR on the cup sleeve. NFC at the register. A 15-second branded quiz “drip or espresso?”. A free drink on their next visit, early access to seasonal menus, or a seat at the next cupping. Phone captured, wallet pass on their phone, before they take the first sip.

Scan the cup sleeve

QR on the sleeve, NFC at the register

Quick quiz

Drip or espresso? 15 seconds

Personalized offer

Free drink, bean drop access, cupping seat

Share phone

One field, auto-formatted

Wallet Pass

Apple or Google Wallet, instant

15–28% of café walk-ins convert to known customers

See what this would look like for your shop

A quick 15-minute call, no pressure, no commitment.

Book a Call

Step 2: Retain

POS data in.
Personalized marketing out.

Regulr reads your Square, Clover, or Lightspeed data, learns who drinks what, and writes messages in your café's voice. The cortado crowd hears about the new Yirgacheffe. The drip drinkers get the seasonal cold brew launch. No batch blasts, no generic punch-card spam.

Learns each customer's drink preference and visit cadence

Writes in your voice, not generic loyalty templates

Picks the right channel, time, and drink for each person

Plugs into Square, Clover, and Lightspeed

S

Sam

Hum & Hive Coffee · Cortado regular

Sam, the new Ethiopia Yirgacheffe just landed. Natural process, jasmine and stone fruit. I’ll pull one for you when you swing by.

Bean drop: matches single-origin natural process preference, 4 days since last visit

M

Mia

Hum & Hive Coffee · Drip drinker

Mia, summer cold brew launches Friday 7am. First cup’s on us. Should hit right before your usual Friday meeting.

Cold-brew launch + Friday cadence (visited last 4 Fridays)

J

Jordan

Hum & Hive Coffee · Regular fading

Jordan, it’s been 2 weeks. The oat milk cortado you order, still your move? We just switched milk suppliers, you’d love the texture.

Win-back: regular customer, last visit 14d ago, oat milk cortado preference

3 customers, 3 totally different messages, all written by Regulr from POS data

Your cockpit

Your dashboard runs the café.
You approve or set to autopilot.

Walk in Monday. Here's what shipped over the weekend.

Sends that went out on autopilot. Drafts waiting for approval. What needs you next. You decide how hands-on you want to be.

app.regulr.ai/dashboard/today
Search⌘K

Today

Good morning, Marcus

5 things shipped while you were closed · 8 need a look

Visits this week

847

+12%

Attributed revenue

$2,847

+34%

At-risk customers

12

−3

New regulars

46

+8

Next 5 actions

Auto-prioritized by Regulr
Win-back

12 at-risk customers ready to message

Sarah K. + 11 others · last visit 42d avg · 73% historical recapture in your vertical

Approve

8 messages need a look before they send at 4pm

Daily queue · SMS (3), RCS (4), wallet push (1) · all in brand voice

Reward

Marcus Reyes just hit 25 visits · free entrée unlocked

Auto-sent at 6:14am · he tapped 'claim' from the wallet push

Just now in your business

2mElena T. tapped redeem on her wallet pass · $14.80 spent · attributed
18mNew regular: Jordan W., 3rd visit this week · auto-segmented to Active
1hDaily strategy refresh: Engine added 4 win-back targets for this evening

HUM & HIVE COFFEE

DENVER · CO

REGULAR

Member

Sam Chen

Member since Mar '24

Year

162visits

Drink

Cortado

This week

Free pour-over on us

Stop in by Sun

HH · 0247 · SC

Built in your colors. Lives on every customer's phone. Updates push in real time.

Lock screen

Live

Hum & Hive Coffee

now

Sam, the new Ethiopia Yirgacheffe just landed. Natural process, jasmine and stone fruit. Cupping at 3pm if you want first taste.

A new push every time something matters. Free, instant, no spam folder.

Step 3: Deliver

Always on their phone.
Never in their spam.

Every customer you capture gets a branded wallet pass for your café. Your colors, your logo, your voice. It installs in Apple or Google Wallet, the apps already on every phone, no download required. Push notifications are free, instant, and land right on the lock screen. Right now, zero other indie cafés can do this. That's the cheat code.

$0.00

per push

vs $0.015 SMS

96%

keep their pass

at 30 days

100%

deliverability

no spam filters

Updates in real time

Your brand, your voice

iPhone + Android

No app to install

Try it now.

Add a sample wallet pass and get 4 real push notifications in under 45 seconds. Win-back, frequency, smart attach, event fill. The same 4 tactics Regulr runs for coffee shops.

Open the demo

Works on iPhone. Apple Wallet only for now.

Free, 2 minutes, no account

See the exact plan we would run for your shop

Type your shop's name. We read your menu, your reviews, and your Instagram, and show you the plays we would run, written in your voice, with your drinks in the messages. No card, no account.

Build my plan

Like it? Activate it yourself, first 14 days free.

The plan for

Cortado & Co.

Voice: warm, craft-obsessed, neighborly

Slow Tuesday Cortado Hour

wallet push

Sarah, 6 visits, usually weekday mornings

Cortado & Co.now

Sarah, the new Guji honey process hits the bar Tuesday. First tasting pour is on us for regulars, 2 to 4pm.

Sample play. Yours is built from your own menu, reviews, and Instagram.

Step 4: Grow

Turn great pours
into Google 5-stars and Yelp top picks.

Google is where new customers find you. Yelp is where the travel crowd lands. Most cafés leave both to luck. After a good visit, Regulr identifies happy customers from POS signals (repeat visit, bigger ticket, no comp) and sends a one-tap review request.

The right channel, sent at the exact right moment, while the espresso's still on their lip.

Without Regulr

2–3

reviews/month

With Regulr

15–25

reviews/month

Higher Google rank pulls in the morning commute crowd

1 extra star on Yelp drives 5–9% more revenue (Harvard Business School)

Google reviews are the #1 thing visitors check before walking in

POS confirms a visit

Drink ordered, drink poured. We know they were there.

Regulr scores satisfaction

Repeat customer? Bigger ticket? No comp? Strong signal.

Timed nudge

Sent at the exact right moment, while the experience is fresh

One tap to post

Direct link to Google, Yelp, Tripadvisor

2 hours ago

Their natural Yirgacheffe is the brightest cup I've had in Denver. Jasmine, stone fruit, almost zero bitterness. New favorite local.

Sam C. · Google · 5

5 hours ago

Best cortado in town. The barista actually knows my name. Cozy spot for working remote on a Friday morning. Will be back tomorrow.

Mia R. · Yelp · 5

Loyalty, your way

Build a loyalty program. Or don't.
Either way, it just works.

Some cafés want a points engine. Some have a punch card they love. Some just want the wallet pass to do its job. Regulr supports all three. Set up in minutes, no rewrites.

New

Build a new program

Points per visit, drink credits, birthday drinks, anniversary milestones. Pick a template, tweak it in the dashboard, go live the same day. No code, no rebuild.

Bring your own

Integrate what you already have

Already running Square Loyalty or a homegrown punch card? Regulr layers on top. Your rules and rewards, our reach and intelligence.

Lightweight

Skip the program entirely

Just want to capture customers and push messages? The wallet pass works without points. Add a program later when you're ready, or never.

Whichever path you pick, your customers get the same branded wallet pass. The program is just the rules on top.

Events

Fill events
on autopilot.

Indie cafés live on the event calendar. Bean drops, seasonal launches, cuppings, latte art throwdowns, brewing classes, guest roaster takeovers. Regulr automatically pulls new events from your website, learns who cares about each, and pushes the right invite at the right time. The room fills before the doors open.

Bean drops & new arrivals

Push to every customer whose taste profile matches the new lot. Pre-tap holds for regulars. First-come, first-poured. The micro-lot sells out before noon, but to your list.

Seasonal launches

Auto-invite every customer who hit the shop in the last 12 months. Cold brew menu, fall menu, holiday drinks. The line forms before the doors open.

Guest roaster takeovers

Guest roaster in town? Capture their fans as your own. The quiz routes them to whatever roast they prefer. They leave with your pass on their phone.

Weekly rhythm

Cupping Wednesday, latte art Friday, brewing class Saturday. Push to the regulars who liked it last time. Every recurring night becomes a known-customer fill.

Signature plays

Four plays built for the daily grind.

A Play is a pre-built retention playbook Regulr runs to make you more money. Each of these works a different part of your café's day, from the morning habit to the bag of beans they take home.

The moment

A daily regular goes quiet for a few mornings.

Catch the Drifting Regular

Miss five mornings and a daily regular has a 60% chance of never coming back. Regulr catches the break early and nudges them back while the habit is only bent, not gone.

The moneySaves a $1,400/year regular

The moment

The dead 1 to 4pm stretch, long after the morning rush.

Fill the Afternoon Lull

Your mornings are maxed, so every afternoon cup is pure margin. Regulr gives regulars a reason to come back in the slow hours, turning your quietest stretch into found revenue.

The money+15-25% incremental daily revenue

The moment

When a regular keeps ordering the same roast.

Cross-Sell the Roast

Your regulars love what's in the cup but rarely buy the bag. Regulr nudges them to take their roast home or get it shipped, turning a daily drink into bean sales and subscriptions.

The moneyBean sales and subscriptions on your site

The moment

Right after someone's very first cup.

Win the Second Visit

A habit locks in on visit two. Miss the three-day window and a first-timer usually never returns. Regulr sends a timely nudge to come back before it closes.

The moneyTurns a walk-in into a $1,400/year regular

Results

The pour speaks for itself.

Based on retention benchmarks across indie cafés and small coffee chains.

+0%

Visit Frequency

Regulars come back more often

+0%

Ticket Size

Extra pastry, second drink

0x

Customer LTV

Every regular worth more over time

+0%

Google / Yelp reviews

More ratings every month

Pricing

Run a 2-month pilot.

Everything included, no per-message fees, founder-led setup. Prefer to start on your own? Build your plan free and activate it yourself below.

2-Month Café Pilot

$499total

60 days, everything included, cancel anytime

Unlimited Regulr campaigns

Unlimited wallet push notifications

QR / NFC capture system + custom quiz

Regulars wallet pass, your brand

POS integration (Square, Clover, Lightspeed)

Coffee-native voice (drink, roast, cadence)

Google & Yelp review engine

Founder-led onboarding

Book a Call

A quick 15-minute call, no commitment.

Inside the pilot

60 days of Regulr, fully set up

Founder-led onboarding, no handoffs

Weekly check-ins on what's working

Built around your next seasonal launch

How it works

01

Apply. Reply to an email, 2 minutes.

02

Coffee with the founder. 20-minute fit call.

03

Launch. We build your setup and run it for 60 days.

Rather skip the application?

Build your shop's plan free in 2 minutes, then activate it yourself: $199/month, first 14 days free, cancel anytime. No call, no waiting.

Build my plan

Built to compound

Every month, your list gets bigger.
Every push, the engine gets smarter.

Other marketing fades the day you stop paying. Regulr does the opposite. Every walk-in captured, every push opened, every redemption tracked, it all stacks. Your list never degrades. The engine never stops learning.

Month 1

0

First captures

Month 6

0

Cadence is set

Month 12

0

Engine is dialed

Month 24

0

Compounding

Illustrative growth for a café capturing 300–500 walk-ins a month at typical specialty volume.

Your list never degrades

Wallet passes have 96% retention at 30 days. Customers don't unsubscribe, the inbox doesn't bury them, the carrier doesn't filter them. Every walk-in you capture stays captured.

Every push makes it smarter

Every send teaches the engine who responds to what. Cortado regulars, drip drinkers, morning rush, afternoon laptop crowd. Month 12 messaging beats month 1 by a mile, no work from you.

Your moat compounds

Twelve months of capture, segmentation, and refinement is a moat no new café down the street can match by opening with a clean Instagram. The longer you run, the harder you are to catch.

FAQ

Coffee shop questions.

Stop losing the regulars
you already poured for.

Set up in 15 minutes. First captured customers within a week.
No contract. No per-message fees. Just more regulars at the counter.

Prefer to read first? The economics of a coffee shop regular