Visual Infographic
Everything you need to know, on one page.
5-7x
cheaper to retain than acquire
Source: Bain & Company
25-95%
profit increase from 5% retention lift
Source: Harvard Business Review
67%
of first-time customers never return
Source: National Restaurant Association
Average customer retention rates. Sources: industry benchmarks, Regulr internal data.
Follow up within 48 hours
Build a loyalty program
Segment your customers
Send personalized offers
Track and optimize monthly
Customer Lifetime Value
Avg Transaction x Visit Frequency x Avg Customer Lifespan
Churn Rate
Lost Customers / Total Customers x 100
Repeat Rate
Returning Customers / Total Customers x 100
Retention ROI
(Revenue from Retained - Cost of Retention) / Cost x 100
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